Frequently Asked Questions (FAQs)

General Questions

1. How do I contact Pharmacists at Cure Shop?

To contact our pharmacists, you can send your queries via Contact Us option in Cure Shop website.

2. Is it mandatory to read the Privacy Policy and T & C before making an order via Cure Shop?

Please check the bottom of the website Cure Shop.

3. Is it safe to use my credit/debit card at Cure Shop?

Yes. Cure Shop uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Medicine Questions

1. Are medications available at Cure Shop safe?

Yes. The medications that you purchase at our pharmacy are of the highest quality. We ensure your orders are delivered from authorised pharmacies from the region who procure from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants.
The pharmacies and Delivery Captains are well trained to take enough precautions from packaging to the delivery of the product to the customers.

2. Why do the pills I ordered from Cure Shop look different from those I get from my local pharmacy?

According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly. We take utmost care in getting the products from the authorised pharmacies as facilitator.

3. What is the meaning of Generic Drugs?

Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts.

4. Is it safe to use Generic Drugs?

Yes, all the generic drugs are procured from authorised pharmacies which are manufactured by the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.

Ordering Questions

1. Is there any limit on the number of prescriptions that I can upload?

Yes. Only one prescriptions can uploaded in an order. However, you can upload the remaining prescription(s) as a new order.

2. What if I can’t find the products/medications I am looking for in your website?

Cure Shop has partnered with authorised pharmacies in a region and ensures the availability of all kind of healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to We will get back to you as soon as possible and our commitment to get the products delivered is always our prime importance.

3. How is my order packaged?

Cure Shop has trained the pharmacies to pack the order in great precaution. Untouched by human hands, your order is safe and will ensure that all the products are packaged in factory-sealed blister-packs from authorised pharmacies.